Frequently Asked Questions

What kinds of injuries do your Physical Therapists treat?
We treat a wide variety of injuries and conditions.  For more information, visit our About Us and Services pages.

Will my insurance cover Physical Therapy?
All insurance companies have different policies regarding physical therapy coverage.  The best source for obtaining information about your insurance coverage is to call the customer service number on the back of your insurance card.  Be sure to ask about deductibles, co-pays, maximum number of visits allowed and maximum out-of-pocket coverage.

Do you accept my insurance?
We bill ALL insurances but we are not contracted or preferred providers with all insurance companies. If we are not “in-network” with your insurance company, you may have reduced benefits.  We will also coordinate billing any secondary or tertiary insurance you may have.

Do I need a referral or a prescription from a doctor for Physical Therapy?
Technically, no.  Anyone can seek physical therapy care, without recommendation from a doctor. However, Insurance companies base payment for physical therapy on “medical necessity”. That means, it is reasonable to expect that having physical therapy will improve your condition.  Each insurance company has their own criteria to determine medical necessity.  Some require a referral or prescription from a doctor, some require pre-authorization, some require nothing and patients can “self-refer” to physical therapy. Medicare, Medicaid, Great West, Cover Colorado, Workman’s Compensation and Auto medical claims are just a few companies that require a referral or doctor’s prescription for physical therapy.  We can help to determine if your policy requires this.

How do I get to your office?
See the Contact Info/Forms page, where you’ll find a map and directions from your area.

When is your office open?
We offer appointments during the hours of 8:00 a.m. – 5:30 p.m., Monday through Friday.  We are closed Saturday and Sunday.
.
What do I bring with me to my appointment?
Please bring your ID, insurance card(s), and the referral or doctor’s prescription (if applicable) with you to your appointment.  Wear comfortable clothing, or bring it with you to change for your therapy session.  If the patient is under 18 years old, a parent or guardian must accompany them to at least their first appointment.  Our patient registration forms are available on this website under forms, if you would like to fill these out prior to your appointment.  Please arrive 15 minutes prior to your scheduled appointment if you have not filled out your patient registration forms.

 

Additional Questions:

For any other questions that you may have, please contact our office via email or call us at (970) 259-0574.